Comfort inn Sucks Customer Reviews and Feedback

From Everything.Sucks

Choice Hotels International, Inc. is a hospitality franchisor based in Rockville, Maryland, United States. The company, which is one of the largest hotel chains in the world, owns several hotel brands ranging from upscale to economy. As of March 31, 2019, Choice Hotels franchised 7,005 properties in 41 countries and territories worldwide, with approximately 568,112 rooms.

Lori mentioned in a review, "I was left to sleep in my car a few blocks from the hotel that was holding funds amounting to 2 nights stays plus 3 nights of incidentals and I never reserved nor stated a single night at the hotel. I went In to the hotel to book a room for the night using my Choice rewards. I was having difficulties with the website. I explained I wanted to use points, she asked how many people, how many nights (1, 1) then asked for my card and ID. She took them and then handed me the paper agreeing to Rate/no pets/no smoking. I did not sign because I said I was paying with points. She said she didn’t know how to do points so she had given me a 10% discount. I told her to refund my card and I would handle it some other way. She called her manager who told her how to do the cancellation and she handed me a paper. I went out to my car, called guest relations and they actually ended up booking me a room at another Choice hotel on points after adding some because I only had enough for a lesser hotel. All went well that night and it became necessary for me to stay a second night so I checked my bank to make sure I had adequate funds and found that I had 3 separate hold on my card and less than enough for a single room left available. I called reservations who were nice But could do nothing about the charges but offered to make a reservation and said I could contact guest relations and he was sure they would get it take care of....so he started going through the standard speech where I was told that once the reservation was made that it could not be cancelled or refunded, blah blah. I stopped him because if they didn’t handle it, I wouldn’t have any money to get home. I told him I would prefer to clear up the situation and then make the reservation. So I then called guest relations...held for almost 30 minutes, explained what had happened, held about 15 more minutes whilst they figured out what could be done and then was told, they couldn’t see the charges on their end so it was an issue for my bank. So I called my bank who could not release it because it had come from the hotel and had not been released by the hotel. I talked to the lady at the desk of the hotel I was at and she suggested I call the hotel directly because the hotel could release the charges. She assured me they could because her hotel can and they were not Comfort Suites. I got to the other hotel and the manager who had been called the night before was on duty. I explained what was happening, she told me they had done no charges, had submitted the cancellation and that I would simply have to wait for the release to be processed. I explained that there was not just the one hold but a second and she refused to listen until I showed her on my phone. She then took my phone and showed her “auditor” then she brought me a paper showing what she said was the charges they made and the reversals but nothing matched the monies being held. She also said she would ask the auditor to speed up the release but couldn’t promise anything and she also said that Choice couldn’t see what she saw regarding the charges so they were wrong to have told me it was released previously. So...I called guest relations back held for over 30 minutes, explained the situation again and explained that I really needed a room for that night because it was more that an 8 hour drive back home and I had no funds because of this situation. I was put on hold and then got disconnected. I called again, held about 20 minutes, had to tell my story again and then was told that all I could do was email the information to grdesk@choicehotels.com and wait for them to figure it out because she didn’t show any charges of any kind... I gave her the cancellation number from the paper and she said that was the wrong name so I went back into the hotel and the manager printed me the correct one..emailed all screen shots and documentation along with a digital “receipt” from the hotel in an amount that was still different from all of the other amounts that I had and waited....heard nothing, had to sleep in the car, still nothing, drove home yesterday and today the charges were reversed but I’ve heard not one thing from Choice except to receive 2 “You are such a valued customer that we invite you to sign up for a Choice Privileges credit card” emails. I think I’ll pass."

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Maintenance and Health & Safety Rep (Former Employee) says

"Do not wish to say as have nothing good to say about this company or management or higher ups in this company. I am not answering this question at all and will never give this company any good review to work there. In my experience they are very discrimitory and more.nonemany"

Shuttle Driver (Former Employee) says

"while working for this particular hotel, i encountered some of the worst management in my life, the general manager was the worst and the owners let him get by with whatever he wanted."

House keeper (Former Employee) says

"You dont get paid nearly enough for the tasks you are asked to do. You only get 3.20 per room that you clean. No hourly rate. I got 200.00 roughly every 2 weeks"

Front Desk Receptionist (Current Employee) says

"Favoritisms with the staff , one could do something and other couldnt , poor management not fair didn’t care about staff ."

Housekeeper (Former Employee) says

"I work there for 6 years, they're great people to work as long as you stay useful, they'll tell you they have love and concern for you, but like I said, only if you stay useful other wise they don't know you , your a stranger !Stay usefulStay useful"

Front Desk Receptionist (Former Employee) says

"Working at the comfort inn in my city was a bit terrifying. I worked there for two weeks and had to quit due to constant embarrassment and the manager talked to the employees very rude. Constructive criticism was more of an attack than a correction. The manager says he wouldn’t allow anyone to talk to his children the way he talks to his employees. Which is weird because he said he doesn’t see anything wrong with it. People that’s just stuck in their ways I guess.Met nice peopleSo much expectation with a very low pay rate"

Guest Services Representative (Former Employee) says

"Management is not there to help you with any problems when there not there they don't answer you, your alone all day no breaks not worth it stay way no help, you can't be sick, no cover, no protection from robbery, no protection from drunk/ crazy peopleNoneBad management, no breaks"

Housekeeper (Former Employee) says

"From day one..never was there any supplies available on a daily basis. Never enough sheets or towels for 2-3 rooms. NOT even 1 extra shower curtain. So bad..The management had no respect.. worked you til you got so stressed.Not one Thank you from him.I could go on but this should say it all.Co workers where niceUnstable..disrepectful..treated housekeepers like slaves."

Housekeeper (Former Employee) says

"I will not ever work for the owner or gm ever again i would recommend people to avoid it like the plague. Unless they want to be yell at the in front of coworker or and guest of the hotel."

Housekeeper (Former Employee) says

"Not a good place to work. Management is horrible. Unprofessional. Just not a hood place to work low pay and no raises even though they you like slaves.NoneEverything"

Supervisor Housekeeper (Former Employee) says

"The manager and assistant manager there was always gossiping about other people. Very rude to the workers. There was bed bugs in rooms. They still would rent out the room."

Front Desk Receptionist (Former Employee) says

"Terrible owners and managers. 3rd floor is infested with bed bugs and has been for 9 years. No flexibility. Literally the worst. Dont stay here. If you dislike something the manager will yell at you. Customer is never right. Half the time your sheets aren't even changed from previous stays. Dont work here. They withhold checks. Lie about hours. Their cameras don't work at all. There is a reason they are always hiring."

Front Desk Receptionist (Former Employee) says

"No employee should have to put up with racism and threats. Unfortunately, here you will find a place that caters to that. No one takes responsibility and if you stand up for yourself you are looked at as if you did something wrong. Avoid this place at all cost."

Front Desk Clerk, Night Auditor (Former Employee) says

"Although I am sure none of the same management works there. When I worked there the GMs were horrible. Stealing money and blaming their employees. One GM had her drug addict daughter working there stealing money. It was the other staff members that made me stay there."

Property Maintenance (Former Employee) says

"Management insulted not only myself, but housekeeping and customers DAILY. Rude remarks regarding autistic children, handicapped and disabled as well as racial comments. This job was an absolute nightmare. Pay was horrible, especially considering my skill sets and the hours were a joke (less than 30 a week). I only stayed as long as I did because I couldn’t find another that worked with my childcare needs. Once I found another, I left"

Front Desk Manager (Former Employee) says

"The management was so bad that I was doing all the work for the hotel myself, making such little money for the months-on-end. The guest were horrible. I picked up extra hours in housekeeping and breakfast because nobody wanted to come to work. I never got a thank you. In fact, my manager would yell at me, call me names, be cruel to me. At one point I seriously considered suicide from all the stress I felt from working at that hotel. Never again."

Front Desk Agent (Former Employee) says

"I would not recommend working at this hotel. They will not pay overtime when it is owed. There are always employees who quit. Employees are often talked down to even when it's not deserved. During my time working there, I did like the GM who hired me. The second GM was nice as well and both knew what they were doing. Management really needs to be improved since the last two GM's left. The owner gives way too much access to one of the workers and because of that, that worker believes they are in charge. Scheduling is a hot mess and it leaves employees confused. It's really a simple job, but other employees make it way too stressful especially when they call you in to work on your scheduled day off for weeks in a row simply because they are usually short staffed. 10\10 would really not recommend Pros: None Cons: Poor management, no paid overtime, constantly short staffed, confusing schedule."

Desk Clerk (Current Employee) says

"I was taken off Second Shift, due to being falsely accused of being rude to Guest. When the Guest lied, and reported me to Corporate, and instead of my Boss sticking up for me, she throws me under the bus, not the best place to work at, when you are supposed to work front desk, and not be in charge of all the laundry too."

Housekeeping (Current Employee) says

"I've been with the company a year and the managers play favoritism alot the housekeeping supervisor has created a hostile environment and makes it's hard to work under her.. I currently seeking another job to get away from the hotel because I cant take much more of her disrespect"

Housekeeping (Former Employee) says

"this hotel is a complete mess, the owners treat staff like disposable tissues, forced to work from 9am - 11pm or later on many occasions because other staff would often never show up."

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